How important is establishing effective tools of communication to your business?
Small businesses depend on keeping good relations with partners, associates,
and customers. That is why it is important to purchase premier telephone systems.
A smart buyer conducts a good amount of research before making a purchase.
This article contains information about different kinds of phone systems and
Digital and Analog Business Phone Systems Considerations
- Quality of Sound Analog phone systems send signals via a series of
electrical pulses. This leaves the signal heavily susceptible to outside interference
and circumstances. A digital phone system sends a more dependable signal. Sound
is sent through digital cables and reconfigured on the receiving end rather
than being measured as with analog signals. As a result of the difference,
digital phone systems deliver better sound.
- Associated Costs Digital phone systems are more expensive than analog
systems. Digital systems require advanced computer processing and programming
and are more advanced than analog systems. In addition, maintenance is more
expensive because only trained professionals who are familiar with a digital
phone systems technology can address any problems.
- Convenience Digital phone systems outshine analog telephone systems
in the convenience of their programming. Programming an analog system may require
extensive understanding of a manual or a call to the manufacturer. Digital
systems are easier to manage due to their superior processing power.
Types of Phone Systems
- Private Branch Exchange. PBX systems enable workers to make calls
throughout the offices as well as outside calls.
- VOIP. VoIP systems are popular because they allow calls to be routed
through the Internet rather than conventional phone lines. A disadvantage is
the dependence on the Internet line. If your Internet connection fails, you
will not be able to make calls.
- Hybrid PBX. Hybrid phone systems utilize Internet and conventional
lines. Small businesses appreciate the technology of having VoIP capabilities
with the additional assurance that calls can be made through conventional lines
if their Internet goes down.
Features of a business telephone system
- Auto attendant
- Remote voicemail access
- Call forwarding
- Call waiting
- Faxing capabilities
- Speed dialing
Advanced Features to Inquire About
- Ability to save conversations on a hard drive
- Recorded conversations available
as email attachment capabilities
- Email notification of a new voice message
Questions to Ask when Purchasing a Telephone System
- How many employees are in need of a separate extension?
- Will my employees
benefit from having their own voice mailboxes?
- Is the system I am going
to purchase a good fit for the number of employees I have now and will
have in the near future?
- Will my employees be working remotely?
It is important to survey several vendors before making a final decision.
Vendors may have various models and packages available. It may be beneficial
to ask other businesspeople in your industry about their phone systems. They
can suggest features to ask for and give you an idea of the performance to
expect from your phone system.