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Comparing Small Business Phone Systems

How important is establishing effective tools of communication to your business? Small businesses depend on keeping good relations with partners, associates, and customers. That is why it is important to purchase premier telephone systems.

A smart buyer conducts a good amount of research before making a purchase. This article contains information about different kinds of phone systems and their features.

Digital and Analog Business Phone Systems Considerations

  • Quality of Sound Analog phone systems send signals via a series of electrical pulses. This leaves the signal heavily susceptible to outside interference and circumstances. A digital phone system sends a more dependable signal. Sound is sent through digital cables and reconfigured on the receiving end rather than being measured as with analog signals. As a result of the difference, digital phone systems deliver better sound.
  • Associated Costs Digital phone systems are more expensive than analog systems. Digital systems require advanced computer processing and programming and are more advanced than analog systems. In addition, maintenance is more expensive because only trained professionals who are familiar with a digital phone systems technology can address any problems.
  • Convenience Digital phone systems outshine analog telephone systems in the convenience of their programming. Programming an analog system may require extensive understanding of a manual or a call to the manufacturer. Digital systems are easier to manage due to their superior processing power.

Types of Phone Systems

  • Private Branch Exchange. PBX systems enable workers to make calls throughout the offices as well as outside calls.
  • VOIP. VoIP systems are popular because they allow calls to be routed through the Internet rather than conventional phone lines. A disadvantage is the dependence on the Internet line. If your Internet connection fails, you will not be able to make calls.
  • Hybrid PBX. Hybrid phone systems utilize Internet and conventional lines. Small businesses appreciate the technology of having VoIP capabilities with the additional assurance that calls can be made through conventional lines if their Internet goes down.

Features of a business telephone system

  • Auto attendant
  • Remote voicemail access
  • Call forwarding
  • Call waiting
  • Speakerphone
  • Faxing capabilities
  • Speed dialing

Advanced Features to Inquire About

  • Ability to save conversations on a hard drive
  • Recorded conversations available as email attachment capabilities
  • Email notification of a new voice message

Questions to Ask when Purchasing a Telephone System

  • How many employees are in need of a separate extension?
  • Will my employees benefit from having their own voice mailboxes?
  • Is the system I am going to purchase a good fit for the number of employees I have now and will have in the near future?
  • Will my employees be working remotely?

It is important to survey several vendors before making a final decision. Vendors may have various models and packages available. It may be beneficial to ask other businesspeople in your industry about their phone systems. They can suggest features to ask for and give you an idea of the performance to expect from your phone system.

Telephony World

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